Customer Support

At Descartes, our customer's satisfaction is our primary measure of success. Descartes' technical support services are a critical component to ensuring our clients' needs are met - 24x7x52. We know because our customers say that we have high quality technical experts and provide fast response and time to problem resolution. Descartes Technical Support is committed to providing dependable and timely resolution of all customer inquiries regarding the use of Descartes' solutions and services. Technical Support is available to clients across North America - via the telephone or via electronic mail.

Every customer inquiry is professionally tracked from the time contact is initiated until a resolution is reached. Based on the priority of a case, Descartes Technical Support escalates customer issues within our organization to ensure mission-critical problems receive a quick resolution. When you contact customer support, a support representative establishes the nature of your issue as well as the severity of your problem.